Big things really do come in small packages. If your Surface is no longer within warranty, you can find out about out-of-warranty service fees.The Asus Chromebook Detachable CM3 is a 10-inch 2-in-1 that blew our mind. Go to Device Service and Repair, register, and then select your Surface to start a service order. If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. For more info on resetting your Surface, see Restore or reset Surface. Resetting lets you choose whether to keep your files or remove them, and then it reinstalls Windows. If you’ve tried the other troubleshooting steps and you’re still having problems detaching your keyboard, try resetting your Surface Book. If you're still having problems Reset your Surface To charge the screen while it’s detached, use the power port in the center of the bottom edge, where it connects to the keyboard. You can charge the keyboard while it’s detached. If you're in Draw Mode or View Mode, the keyboard and touchpad are disabled to prevent accidental keystrokes. If you accidentally press the Detach key while your Surface Book is shutting down, press the key again. Then try the Detach key on the keyboard again.Īfter trying these steps, if you can detach the keyboard, make sure to clean the connectors on your Surface Book.ĭon’t detach the keyboard while your Surface Book is shutting down. If only one side of the keyboard detaches, push the sections back together.
If the keyboard is charged but the Detach key doesn’t release it, use the Detach icon on the taskbar to release the keyboard. To prevent this, save your work, allow Surface Book to shut down the apps, and then detach the keyboard. If you try to detach the Performance keyboard while an app is using the graphics processor in that keyboard, you’ll see a message offering to shut down the app (or apps). Shut down graphics-intensive apps (for Surface Book with Performance Base only): Select the Start button, and then select Power > Restart to restart your Surface Book.įor more details, see Force a shut down and restart your Surface. Press the Detach key briefly, and then wait until the green light appears on the key (about ten seconds) before trying to detach the keyboard.
Wait for the green light before detaching Try these steps if you can't detach the keyboard:
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